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Our Store Policies

Last Update: 15/09/2021


Terms & conditions


HK Butler website is operated by HK Butler Limited. 

Throughout the site the terms “we”, “us” and “our” refers to HK Butler. 

By visiting our website and / or purchasing something from us you engage in our “service” and agree to the following terms and conditions. 

These terms and conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.


We encourage you to read these terms and conditions carefully before accessing or using our website since you will be bound to them. If you do not agree to all the terms and conditions, then you may not access the website or use any services. 


Any new features or tools to the website shall also be subject to the Terms and conditions. You can review the most current version of the terms at any time on this page. We reserve the right to update, change and replace any part of these terms at any time without notice. It is your responsibility to to check this page periodically for changes. 


Accuracy on the website informations


We do our best to ensure that information on the Site is complete, accurate and current. Despite our effort, however, information on the Site may occasionally be inaccurate, incomplete or out of date. All specifications, product descriptions and prices on the Site are subject to change at any time without notice. We make all reasonable efforts to accurately display the attribute of our products, including the applicable colors of the product. However, the actual color you see will depend on you computer system, and we cannot guarantee that your computer will accurately display such colors. We do not warrant the accuracy or completeness of the information, content or material provided through the Site.


The inclusion of any product on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.


Terms of Sales


By placing an order with us, you are offering to purchase a product, representing that you are of legal age to form a billing contract and representing that all information you provide to us in connection with such order is true and accurate and you are an authorized user of the payment method provided. The receipt by you of an order confirmation does not constitute our acceptance of an order. We retain the right to refuse any order request made by you. 


Prior to our acceptance of an order, verification of information may be required. We reserve the right at any time after receipt of your order to accept, modify or decline your order, or any portion thereof, even after your receipt of an order confirmation from us, for any reason, whatsoever. We reserve the right to limit the number of items ordered and refuse service to you without prior notification. 

In the event that an item lists an incorrect price, either due to typographical or other error, we shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has been charged for the purchase and the order is cancelled, we will credit your account in the amount of the incorrect price. 


Terms of Payment


HK Butler allow buyers to use various form of payment on hkbutler.com and other services. HK Butler users can pay with and accept payment by credit card, debit card, HK Butler coupons and gift cards, some bank transfer services, PayPal, Apple Pay and Google Pay - all in their domestic currencies.


The Terms of Payment sets out your rights and responsibilities when you use HK Butler payments on HK Butler services. By using payment on HK Butler you're agreeing to the terms. Payment is only available to buyers who are at least 18 years old who register and are approved by HK Butler.


Intellectual Property


The site and all of its materials, including, but not limited to its softwares or HTML code scripts, text, artwork, photographs, images, video and audio (collectively “Materials”) are protected by copyright laws and are properties of HK Butler Limited. All material are provided through the Site as a service to its current and prospective visitors and may be used for personal and informational purposes only. You may not copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license or otherwise exploit the Site or any of its material without our prior written permission. You may not access or use the site for any competitive or commercial purpose, nor may you permit any copying of our Materials. Any and all rights not expressly granted are reserved by HK Butler Limited, as applicable. 


Disclaimer of liability


This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customer or third parties and that the risk of injury from the foregoing rests entirely with customers. 


Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.


External Links 


The Site may contain links to third-party website (“other sites”) that are not under HK Butler Limited control. We make no claim and accepts no responsibility regarding the quality, nature or reliability of the other sites that are accessible by hyperlinks from the Site or link to the sites. HK Butler Limited provides these links to you as a convenience and the inclusion of any link does not imply endorsement by us of other sites or any association with the operators of the other sites. You are responsible for viewing and abiding by the privacy statements and terms of use posted at any other third-party sites. 


Governing Law


The terms and conditions and any separate agreements whereby we provide you a service shall be governed by and constructed in accordance to the law of Hong Kong. 


This site is not intended for any individual under the age of 18. By using our website and ordering from us, you automatically agree to our terms and that you are not under the age of 18.


Loyalty programs & Promotions


Terms of use


In no event may the Site be used in a manner that harrasses, abuses, stalks, threatens, defames, or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights). 


Customer support


For customer support with account-related and payment-related questions (“Customer Support Queries”), please submit a ticket to our Customer Service department using the Customer Service contact form on the About Us section of our website. We will use reasonable endeavours to respond to all Customer Support Queries within a reasonable time frame but we make no promises that any Customer Support Queries will be responded to within any particular time frame and/or that we will be able to answer any such queries.



Shipping & Delivery


HK Butler use independent service provider  (“Delivery Company”) to perform in-home deliveries.  By selecting the In-Home Delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company. 


Delivery service may be delayed in the event of bad weather, traffic and/or uncontrollable conditions. Delivery service will be suspended during red or black rainstorm warning, or the hoisting of typhoon signal no. 8 or above.


When will you receive your delivery?


HK Butler Limited proposes 2 different kind of products, it proposes the wine boxes (3 bottles directly send to you each months) and bottles sold individually. For the first product, 


How to prepare for your delivery?

Due to the COVID-19 pandemic, our In-Home Delivery is temporarily changed to implement social distancing and move to contactless delivery.  Our In-Home Delivery drivers will now deliver to your covered porch, garage or doorstep.  Drivers are not allowed to enter the delivery location.

Who needs to sign for my delivery?

Our In-Home Delivery is temporarily changed to implement social distancing and move to contactless delivery.  This will impact your in-home deliveries in two ways. First, our In-Home Delivery drivers will now only deliver to a covered porch, garage or doorstep.  For your safety and the safety of our drivers, deliveries will no longer be made inside the delivery location.  However, either you or your representative, that is 18 years of age or older, must still be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and HK Butler. Neither HK Butler nor the Delivery Company will be held responsible if you decide to hire a third party contractor to accept and receive the items without the notations of visible defects of packaging, damaged items, or missing merchandise.

Second, in response to the COVID-19 pandemic, you will temporarily no longer be required to sign for your delivery.  Instead, the driver is required to take a photo of the delivered boxes, which may include a photo of your home as proof of delivery. By choosing to have In-Home Delivery, you agree that the Delivery Company may take these photos and transmit them to HK Butler as evidence of delivery. 


What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem and contact us within 48 hours of your delivery.

Privacy policy


 The use of the Application and / or the Site in Custom Mode involves the processing of personal data. This processing is necessary for the customization of the Application, the management of the User account or the passage of order. The information collected by HK Butler can be shared with other companies in the HK Butler network The user can oppose any treatment by using the application in ‘guest’ mode. The user has the right to access and correct the processing of personal data by contacting thebutler@hkbutler.com (attach a copy of an identity document).


We may transfer your Personal Data to, and store it in or outside Hong Kong. Your Personal Data may also be processed by our suppliers or third party service providers. By providing us with your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.


HK Butler Limited works with different third parties that may or may not have access to some of your personal informations. Those informations are not limited to your name, address, date of birth, contact information, device IP address, financial records. 


HK Butler Limited various third parties not limited to the list below 


  • Google analytics to track the performance of the website

  • Facebook ads and google ads to advertise our product and do remarketing campaign based either on your IP addresses or email addresses

  • Stripe & Paypal to capture payments and transfer them on our business account

  • Wix to build our website